10 Best IT Management Software in 2024
IT management is a multifaceted process that connects business goals with the tools needed to achieve them. It encompasses strategy, resource management, risk assessment, and ensuring all projects are completed on time. All of which can be a little intimidating at first.
To help you out in this process, I decided to look at the best IT management software available on the market and summarize it in one place.
You will find it categorized based on uses for easy review and understanding of what each tool is best for.
Overview of the Chosen IT Project Management Tools
| Teamhood | Jira | Asana | Smartsheet | EZOfficeInventory | eLabInventory | ServiceNow IT | Zendesk Support | Security Scorecard | Fastpath | |
|---|---|---|---|---|---|---|---|---|---|---|
| Brand |  |  |  |  |  |  |  |  |  |  |
| Capterra Rating | 4.9⭐⭐⭐⭐⭐ | 4.4⭐⭐⭐⭐ | 4.5⭐⭐⭐⭐ | 4.5⭐⭐⭐⭐ | 4.6⭐⭐⭐⭐ | 4.8⭐⭐⭐⭐ | 4.6⭐⭐⭐⭐ | 4.4⭐⭐⭐⭐ | 4.4⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Free Plan | Yes, Unlimited users | Yes, up to 10 users | Yes | Yes, up to 1 user | No | No | No | No | No | No |
| Business Pricing From | €9 per user/month | $8.15 per user/month | €10.99 per user/month | $7 per user/month | $35 per month | €39.95 per user/month | Upon request | $49 per agent/month | Upon request | Upon request |
| Project Management | ✅ | ✅ | ✅ | ✅ | ||||||
| Inventory Management | ✅ | ✅ | ||||||||
| Service Management | ✅ | ✅ | ||||||||
| Risk Management | ✅ | ✅ |
What is IT Management Software?
IT management software is a tool or system that helps the company manage its IT services or processes.
As such, there is no specific list of features such tools carry. Instead, they depend on what type of work this software is used for.
Types of IT Management Software
As mentioned, IT management involves quite a few different areas. As such, there is no one tool that can be described as the best IT management software.
Instead, there are different tools depending on which aspect of IT management you are trying to tackle. Thus, this post will provide you with a few options of tools for each of the following categories:
- IT project management software
- IT inventory management software
- IT service management software
- IT risk management software
Use the table of contents to navigate into the section that interests you or continue reading to overview all of them.
1. IT Project Management Software
IT project management software is a category that describes tools built for project and task management. Just like any other department, IT teams benefit from tracking their goals, tasks, and efforts in a unified system. This allows them to stay more organized and ensure deadlines are met.
1. Teamhood
Capterra rating: 5/5 ⭐⭐⭐⭐⭐
Teamhood is a visual IT project management software for high-performing teams. Those looking for a light and flexible tool will enjoy how easy it is to start using Teamhood. At the same time, it packs all the necessary project management features like – Kanban board, Gantt chart, workload management, time tracking, and plenty of collaboration features.
IT teams will find they can use syntax editing in task details and set up an Azure DevOps integration for easier work and merging of tools. Moreover, this solution features a free version with unlimited seats. Allowing you to truly try out the system before you commit to a paid plan.
Top features:
Pricing: Free for unlimited users, business plans start at €9 per user/month.
Website: https://teamhood.com/
2. Jira
Capterra rating: 4.4/5 ⭐⭐⭐⭐
Jira is one of the staples when it comes to IT project management software. Designed with technical teams in mind, it carries various project management features that allow managing large efforts easily. For instance, Jira templates for tickets help automate the creation of standardized tasks and ensure consistent issue management.
Worth mentioning though is that Jira is quite technical and will be harder to adopt company-wide.
Top features:
- Roadmapping
- Budgeting and forecasting
Pricing: Free for up to 10 users, then $7.75 per user/month.
Website: https://www.atlassian.com/software/jira
3. Asana
Capterra rating: 4.5/5 ⭐⭐⭐⭐
Asana is a visual project management solution aimed at collaborative work. As such, it can be a good option for IT teams looking to collaborate more easily with other departments. It will give both technical and non-technical teams space to feel comfortable and work together.
As a project management solution, you will find various project and task management features. If you are looking to implement Kanban, the Kanban view can seem a bit limiting.
Top features:
- Collaboration
- Client work focused
Pricing: Free plan available, then €10.99 per user/month.
Website: https://www.asana.com
4. Smartsheet
Capterra rating: 4.5/5 ⭐⭐⭐⭐
Smartsheet is a work management platform that allows IT teams to analyze various data. Using their form feature, users can gather information right into the tool and then use it for their projects. Making it easy to perform data analysis and then using this information further.
Besides this, this solution offers various task and collaboration features that allow to follow and execute a full project lifecycle.
Top features:
- Data gathering via forms
- Built-in review feature to comment on design work
Pricing: Free for up to 2 users, then $7 per user/month.
Website: https://www.smartsheet.com
2. IT Inventory Management Software
Our next category, IT inventory management software, describes tools that help organizations manage IT assets. This can include hardware, software, human resources, and other types of inventory. Such tooling allows for more effective planning and usage of various assets.
5. EZOfficeInventory
Capterra rating: 4.6/5 ⭐⭐⭐⭐
EZOfficeInventory is an IT inventory management software for any business. Here, you can add various asset items and track their status, location, usage statistics, and other important data. Automated built-in reports help understand the patterns and plan for the future.
Top features:
- Asset location map
- Various access levels for team members
- Mobile app
Pricing: Starting from $35 per month.
Website: https://www.ezofficeinventory.com
6. eLabInventory
Capterra rating: 4.8/5 ⭐⭐⭐⭐
eLabInventory is another IT management software focused on inventory management specialized for academia, startups, and biotech. Here, you will be able to create standardized documentation, efficient inventory storage, and full audits.
Top features:
- Prioritized support
- Safety and security
Pricing: Business plans start at €39.95 per user/month.
Website: https://www.elabnext.com/products/elabinventory/
3. IT Service Management Software
The third category of IT management software is all about the service aspect. By this I mean tools that aid IT teams in support, request, release, and incident management. While this can be done through other tools, here are some specialized solutions for you to consider.
7. ServiceNow IT Service Management
Capterra rating: 4.6/5 ⭐⭐⭐⭐
Service Now ITSM is an IT service management tool that allows you to handle all requests on the go. Use the cloud platform to reach resolutions, review history, and get insights from an AI solution on how to handle incoming tickets. This solution also allows you to set up multi-channel notifications and on-call scheduling for 24-hour support.
Top features:
- AI suggestions
- Mobile app
Pricing: Available upon request.
Website: https://www.servicenow.com/
8. Zendesk Support
Capterra rating: 4.4/5 ⭐⭐⭐⭐
Zendesk Support is a helpdesk system that allows you to pull in customer questions from all channels into one place. From there, you can manage and solve them accordingly. This IT service management software also provides ticket forms, client search history, pre-defined ticket responses, and web widgets.
Top features:
- Customer support tailored features
- Integrations for easier information transfer
Pricing: Starting at $49 per agent/month.
Website: https://www.zendesk.com/
4. IT Risk Management Software
The fourth and final IT management software category on this list relates to risk management. Such solutions allow teams to identify, assess, and mitigate risk within the IT department, as well as within the entire company or operation. While this can be done manually, having an automated system that looks for specific triggers is much more time efficient. And this is why IT risk management software should not be overlooked.
9. SecurityScorecard
Capterra rating: 4.4/5 ⭐⭐⭐⭐
SecurityScorecard is a security assessment tool that provides automated ratings for your team. Use it to evaluate vendors, provide security questionnaires, and monitor the digital footprint of the company. This tool allows you to discover vulnerabilities and solve them.
Top features:
- Visual dashboards to rate vendor security status
- Good support
Pricing: Available upon request.
Website: https://securityscorecard.com
10. Fastpath
Capterra rating: Not rated
Fastpath is a risk and compliance management tool that connects various enterprise systems into one environment. With this solution, you will be able to manage access security, perform audits, and check if compliance requirements are met.
Top features:
- Compliance management
- Aids in passing audit SOX
Pricing: Available upon request.
Website: https://www.gofastpath.com
IT Management Software Summary
Depending on what IT management problem you are looking to solve, the choice of which solution to go with will differ. To ensure you make the right decision, look for an option that is close to your current process as well as one that offers integration options. This way it will be easier to introduce and adapt.
And if you are looking to manage IT tasks in a visual and easy way, try out Teamhood. It merges Kanban with more traditional project management practices, allowing you to carry out projects from planning to execution with ease.
Passionate content marketer looking to bring better solutions to the project management space.
2020 - Present Marketing specialist at Teamhood.
2014 - 2020 Marketing manager for Eylean.
