Last update: May 22, 2025
1. GENERAL PROVISIONS
1.1. These Terms of Use outline the terms and conditions governing the use of Teamhood, a web-based Software as a Service (SaaS) application available at www.teamhood.com and under all *.teamhood.com subdomains, which provides a visual project management solution for traditional and Agile project management.
1.2. The following capitalized terms used herein shall have the following meanings
1.2.1. “Client” refers to a natural or legal person who registers on Teamhood, creates an account, assumes the responsibility for payments, and serves as the primary point of contact for the subscription. The individual User who registers the Client shall be deemed authorized to act on the Client’s behalf and will be granted administrative rights to further manage the Client’s account, including the ability to invite and manage other Users who are granted access to Teamhood under that account.
1.2.2. “Eylean” refers to UAB Eylean, a private limited liability company incorporated under the laws of the Republic of Lithuania, with company code 305144121 and its registered office located at Fabijoniškių g. 3B-118, LT-07130, Vilnius, VAT number LT100012373215, acting as the administrator of Teamhood.
1.2.3. “Fee” refers to the amount of money payable by the Client to Eylean every month for the use of Teamhood upon the selected Plan.
1.2.4. “Parties” refer to Eylean and the Client collectively. “Party” means Eylean or the Client individually.
1.2.5. “Plan” refers to any subscription plan offered on Teamhood, which entitles Clients to a specified number of User accounts and access to a defined set of services, features, and/or content, as described in the respective Plan. The full details of the available Plans and their applicable pricing are published on the Website.
1.2.6. “T&C” refers to these Terms of Use, including all amendments, modifications, and annexes, which set forth the terms and conditions governing the use of Teamhood.
1.2.7. “Teamhood” refers to the web-based SaaS application available at the Website, which provides visual project management for traditional and Agile project management and includes functionality for role-based account management, task creation, business rule processing, reporting and charting, full project lifecycle management, Agile workflows, email notifications and other productivity-enhancing tools, all hosted on Microsoft Azure cloud services. A comprehensive list of available features and functionalities is provided on the Website.
1.2.8. “User“ refers to any individual authorized or invited by the Client to access and use Teamhood under the Client’s account. This includes the Client themselves when acting as an individual user of the platform.
1.2.9. “Website” refers to the official website of Teamhood accessible at www.teamhood.com.
1.3. These T&C apply to the Client and all Users, as defined herein.
1.4. Any person registering an account or accepting the T&C on behalf of the Client shall be deemed the Client’s authorized representative, and such acceptance shall be considered acceptance by the Client. Eylean does not verify whether such a person is duly authorized and shall not be held liable for any consequences resulting from a lack of authorization.
1.5. In addition to these T&C, the provisions of the laws of the Republic of Lithuania, the Privacy Policy available on Website, and the provisions of the additional agreements concluded by and between the Client and Eylean, if any, apply to the regulation of the relationship between the Client and Eylean.
1.6. If any provision of these T&C is contrary to the law or becomes invalid in whole or in part for any reason, it shall not invalidate the remaining provisions of the T&C. Such provision will be separated from the remaining T&C, which will then continue in full force and will be implemented to the fullest extent permitted by law.
1.7. Using Teamhood, as defined by these T&C, includes any actions performed by the User when connected to Teamhood via an Internet connection, as well as browsing Teamhood without an active connection.
1.8. By accessing and using Teamhood, the User acknowledges having read, understood and agreed to these T&C. The User is bound by these T&C and commits to adhering to them. If the User disagrees with any part of the T&C or fails to understand them, they are not permitted to use the Teamhood.
2. creation of account
2.2. When registering, Clients must fill in the registration form on Teamhood and provide key details such as company name, email address. A secure password must also be created for account access. The Client is solely responsible for maintaining the confidentiality and security of the login credentials.
2.3. By registering on the Teamhood, the Client represents and warrants that:
2.3.1. the Client is eligible to register on the Teamhood:
2.3.1.1. natural person is of legal age according to the laws of his/her place of residence and has the right, authority and ability to agree to these T&C;
2.3.1.2. legal entity is duly incorporated and the individual registering the entity as a Client possesses the necessary rights, powers, and authority to accept these T&C on behalf of the entity;
2.3.2. all provided information is true, accurate and up to date;
2.3.3. the Client is familiar with these T&C, agrees with them and undertakes to comply with them;
2.3.4. the Client undertakes to use Teamhood in a manner that does not interfere with the proper functioning, security and integrity of Teamhood and does not interfere with the use of Teamhood by others;
2.3.5. the Client assumes full responsibility for ensuring that all Users invited or authorized by the Client to access and use Teamhood are aware of, and comply with these T&C, and for any actions taken by such Users;
2.3.6. the Client agrees to promptly inform Eylean of any updates to their registration details or if any previously provided confirmations, in accordance with these T&C or other documents, become inaccurate due to changes in circumstances. This notification should be made by contacting Eylean by email hello@teamhood.com.
2.4. Eylean reserves the right to verify the information provided by each person wishing to access Teamhood and/or subscribe to the selected Plan and shall have the right to ask further questions or request additional documents. Although Eylean verifies the information/documents submitted to it, the entire responsibility for the accuracy and correctness of the information submitted rests with the person who submitted it.
2.5. Upon successful registration and acceptance of these T&C and the Privacy Policy, Eylean will confirm account creation by sending a confirmation email to the Client’s provided email address, which will also be used for subscription-related communications.
2.6. The Client may invite Users to join the Teamhood account. Invited Users may access the Teamhood application only via a unique invitation link sent to the email address provided by the Client. Upon accepting the invitation, each User must create an individual User account linked to the Client’s Teamhood account. Access to Teamhood thereafter is provided through this individual User account. The User, having received Teamhood login data, shall not, without Eylean‘s written consent, disclose and/or transfer them to other persons. Whether lost or suspecting that third parties may have gained access to the User’s login information for the Teamhood, the User must promptly inform Eylean about it.
2.7. Each User is required to review and accept these T&C before gaining access. Notwithstanding the Users’ obligation to comply with these T&C, the Client remains fully and ultimately responsible for all actions of the Users associated with the account, including their compliance with these T&C and the payment of all applicable fees under the selected Plan.
2.8. If the Client provides incorrect, incomplete, or inaccurate data, or fails to inform Eylean about any changes to the provided information, or if any User violates these T&C, Eylean reserves the right to take immediate action without prior notice to the Client. Such actions may include any or all of the following: (a) refusing to register the Client on the Teamhood; (b) suspending or terminating access to Teamhood for the Client or any of the associated Users, in whole or in part.
2.9. In the event of termination or suspension of a Client’s and / or any of the associated User’s access to Teamhood, the rules outlined in the Chapter 10 of these T&C shall apply. Also, Eylean will not be liable to the Client nor to any third party for any suspension of the services rendered via Teamhood resulting from the actions of the Client.
2.10. In all cases, Eylean retains the discretion to reject any Client’s or any of associated User’s registration to access Teamhood at its sole discretion.
3. Plans AND PAYMENT
3.1. Registered Clients may opt to use a selected range of services at no cost (free trial or free plan), or they can subscribe to a paid Plan to access a broader array of services. Clients can subscribe to the selected Plan after logging into their account providing valid payment information (in the case of private individuals, full name, address, and date of birth, and in the case of legal entities, company name, registration number, address, and VAT number, also credit or debit card details for automatic payments), and selecting a preferred payment method.
3.2. The pricing for using Teamhood, along with detailed information on the various subscription Plans, their Fees, and the services included, are available on the Website. Clients may select the most appropriate Plan to suit their needs, either a monthly or annual subscription. In exceptional cases, and by individual agreement with Eylean, Clients may opt for a quarterly, semi-annual or multi-year billing cycle.
3.3. By subscribing to the selected Plan, the Client affirms having reviewed and accepted the scope of services provided and the associated Plan Fee.
3.4. Services that are included into a certain Plan may be subject to usage limits and restrictions, which may be specified in the description of the Plan, including, without limitation, the locations at or through which you can use Teamhood, usage volumes, etc. By subscribing to a certain Plan the Client agrees to use the services included into the Plan within the usage limits communicated. The Client may upgrade the Plan or increase the number of licensed Users at any time submitting a request to Eylean or by making the changes independently via their account in the self-service portal. In such a case, the Client is required to pay the prorated difference for the remaining days of the current billing cycle.
3.5. The Client may downgrade the Plan or reduce the number of Users, but such changes will only take effect from the next billing cycle. During the remaining period, the Client may continue to use the current Plan.
3.6. Eylean reserves the right to modify the Fees and/or scope of the Plans at any time. Should there be any changes in pricing or scope of services, Eylean will provide the Clients with a minimum of 1 (one) months’ advance notice before the changes take effect. During this notice period, Clients may cease using Teamhood or switch to a different Plan at any time. If the Client continues to use Teamhood after the changes take effect, it will be considered acceptance of the new terms.
The Fee for each Plan must be paid by the billing cycle selected by the Client (monthly or annually). Depending on the selected payment method, Eylean will either automatically debit the applicable Fee from the Client’s designated payment account or issue and deliver an invoice for the selected Plan to the Client by e-mail or through Teamhood, no later than the 10th day of the relevant billing period. In the case of invoicing, the Client must pay the invoice within 15 (fifteen) calendar days from the date of issuance.
3.7. All paid Fees are non-refundable. The Client can terminate the Plan subscription at any time by contacting Eylean either through the Client‘s account or via the contact email address provided in these T&C. Termination will take effect at the end of the current paid term.
3.8. In addition to the remedies available under Clause 9.6 of these T&C, Eylean reserves the right to immediately suspend Client’s and any of the associated User’s ability to use Teamhood if the Client fails to make any payment due within 10 (ten) days after Eylean has provided the Client with notice of such failure. Any suspension of the access to Teamhood under this section shall not relieve the Client of their payment obligations under these T&C. Eylean will not be liable to the Client, User nor to any third party for any suspension of the Client’s and any associated User’s ability to use Teamhood resulting from Client’s non-payment of the Fees.
4. User’s Rights And OBLIGATIONS
4.1. Users, including the Client, are granted a limited, non-exclusive, non-transferable, and revocable right to access and use Teamhood following these T&C and the scope of the subscription plan selected by the Client.
4.2. The User is solely responsible for obtaining, maintaining, and covering the costs of all necessary equipment, devices, software, and a stable internet connection required to access and use Teamhood. Eylean shall not be liable for any limitations or interruptions in access resulting from the User’s technical setup or internet service.
4.3. Users shall not:
4.3.1. copy, reproduce, modify, adapt, translate, or create derivative works of Teamhood or any part thereof, nor may they take any actions to violate the intellectual property rights of Eylean;
4.3.2. reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code or structure of Teamhood;
4.3.3. use Teamhood for any purpose other than internal business purposes, unless expressly authorized in writing by Eylean;
4.3.4. market, sublicense, resell, rent, lease, or otherwise commercially exploit Teamhood or any part thereof;
4.3.5. incorporate any part of Teamhood or its underlying technology into other software or services, whether for commercial or non-commercial purposes;
4.3.6. use Teamhood in any way that may compromise the security, integrity, or performance of the platform, including but not limited to distributing malware or initiating denial-of-service attacks;
4.3.7. use Teamhood in violation of applicable laws, regulations, or third-party rights.
4.4. User must ensure that the following technical requirements are met:
4.4.1. Browser used to access Teamhood is no older than 1 major version and is any of the following: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari and their respective mobile versions.
4.4.2. User is not using or has disabled 3rd party plugins which:
4.4.2.1. prevent user level cookies;
4.4.2.2. prevent session management via local storage;
4.4.2.3. intercepts application text for automatic translation;
4.4.2.4. prevents pop-ups;
4.4.2.5. intercepts and modifies Teamhood web application code.
4.5. User must ensure that data in Teamhood is continuously maintained and is under supported limits. Failure to follow these limits might result in non-supported incidents or degraded Teamhood system’s operations. Teamhood data limits:4.5.1. No more than 10 000 items per workspace;
4.5.2. No more than 5 000 items per board;
4.5.3. No more than 100 child items per item;
4.5.4. No more than 100 boards per workspace;
4.5.5. No more than 50 custom fields per workspace;
4.5.6. No more than 100 workspaces per company account;
4.5.7. No more than 10 000 users per company account.
4.6. Any attempt to perform the prohibited actions listed above, as well as any other unlawful actions committed through or in connection with the use of Teamhood, shall constitute a material breach of these T&C and may result in the immediate suspension or termination of access to Teamhood, as well as legal liability.
5. Incident Management and Response
5.1. Eylean strives to ensure that Teamhood is accessible 24 hours a day, 7 days a week. However, uninterrupted availability cannot be guaranteed, as service interruptions may occur due to maintenance, technical issues, or other unforeseen circumstances. Eylean disclaims any liability for such interruptions but will make reasonable efforts to minimize their duration and impact.
5.2. Eylean undertakes to make reasonable efforts to investigate and resolve technical issues affecting access to or use of Teamhood. The priority and expected response time for addressing such issues depend on their impact, the number of Users affected, and the availability of a workaround, as outlined below.
5.3. Incidents that prevent multiple Users from using Teamhood to achieve their goals and for which no workaround exists are treated as high priority. In such cases, Eylean will aim to respond and provide a resolution within 1 to 2 business days.
5.4. If an issue affects multiple Users but does not fully prevent the use of Teamhood — for example, if achieving goals is slower or less convenient — and a workaround may be available, the issue is classified as medium priority. Eylean will seek to respond and resolve such issues within approximately 2 to 5 business days.
5.5. Incidents that affect either a single User or multiple Users, where a workaround is available and functionality is not significantly impaired, are treated as low priority. Eylean may address such issues within a longer timeframe, which may be 2 weeks or more, depending on the nature and severity of the issue.
5.6. The timeframes described above represent Eylean’s internal targets and do not constitute binding service-level guarantees. Eylean shall not be held liable for failure to meet these targets, but will use reasonable efforts and professional diligence to resolve issues promptly.
6. INTELLECTUAL PROPERTY RIGHTS
6.1. All intellectual property rights to Teamhood and its components, including but not limited to Teamhood itself, its structure, design, software code, underlying technology, documentation, and any original content created by Eylean (including copyrights, industrial intellectual property rights, trademarks, know-how, and trade secrets), belong to Eylean or are lawfully exercised by Eylean under license from third parties. All rights to Teamhood and the works contained therein are reserved. No part of Teamhood may be copied, reproduced, made publicly available, or distributed without the prior written consent of Eylean.
6.2. By submitting any content to Teamhood, Users represent and warrant to Eylean that they have all necessary rights, permissions, consents, and licenses to perform any actions with such content, including, but not limited to, the right to upload, store, share, and use the content as intended within the Teamhood platform.
6.3. Any feedback on the operations of Teamhood, upon submission to Eylean, becomes the property of Eylean, and the User may not make any claims regarding such feedback.
7. User Content, Confidentiality, and Hosting Options
7.1. All content uploaded to or created within Teamhood by Users (including, but not limited to, text, files, tasks, project data, and other materials) remains the sole property of the respective Client or, where applicable, the individual User who provided it. Eylean does not claim ownership of such content and will not access, use, reproduce, share, or distribute it without the explicit consent of the Client or, where relevant, the respective User—except as required by applicable law.
7.2. Client content is treated as confidential. Unless otherwise explicitly authorized, neither Eylean personnel nor other Users of Teamhood may access to the content uploaded by a specific Client or its Users. All Client data is logically separated to ensure strict confidentiality and data isolation and is, by default, securely hosted on Microsoft Azure servers located in Ireland.
7.3. Clients subscribed to the Ultimate or Enterprise Plans may choose from advanced, secure data hosting options tailored to their specific security and compliance requirements. Available hosting options include: Cloud, Hybrid Cloud, and On-Premise. The selection of a hosting option is subject to a separate agreement and additional fees. Detailed terms, technical requirements, and pricing information are available upon request.
8. LIABILITY
8.1. Teamhood is provided “as is” and “as available” basis without any guarantees, conditions, or warranties as to its accuracy, functionality, or completeness. Eylean expressly disclaims any liability for errors or omissions regarding Teamhood’s content or operation, or any issues arising from the use or inability to use Teamhood, including but not limited to interruptions, delays, or operational failures. Eylean, therefore, is not responsible for any direct, indirect, special, incidental, consequential, or punitive damages or losses, whether caused in contract, tort, or otherwise, arising out of or in connection with the use of Teamhood. Users agree to use Teamhood at their own risk and assume full responsibility for any outcomes of their use. Furthermore, the Users confirm and acknowledge that the use of the services provided by Eylean via Teamhood does not constitute any guarantee of a particular outcome or otherwise make Eylean responsible in any way for the success or failure of any decision or conclusion made by the Users due to use of the Teamhood.
8.2. Teamhood may not function properly if:
8.2.1. it is misused or improperly configured by the User;
8.2.2. the hardware or internet connection is inadequate or unstable;
8.2.3. Teamhood is altered, interfered with, or modified by unauthorized parties.
8.3. Eylean shall not be liable for any data loss resulting from causes beyond its control, including but not limited to infrastructure failures, third-party actions, or the User’s own actions or omissions.
8.4. In no event shall Eylean’s liability exceed the total amount of fees paid by the Client for the subscription in the current calendar year.
8.5. In the event of any breach by the Client or any User associated with the Client’s account of any representations, warranties, or obligations set forth in these T&C, the Client shall indemnify and hold Eylean harmless from and against any and all losses, damages, liabilities, claims, or expenses (including reasonable legal fees) incurred by Eylean as a result of such breach or failure to comply.
9. TERMINATION, DEACTIVATION, OR SUSPENSION OF CLIENT’S ACCOUNT
9.1. The Client may deactivate their Teamhood account at any time and also has the right to deactivate the accounts of any Users they have invited. If the Client’s account is deactivated, all associated User accounts will be deactivated as well. The Client may manage and deactivate individual User accounts linked to their organization at their discretion.
9.2. Eylean reserves the right to suspend or terminate the Client’s account, as well as the accounts of any Users, associated with the Client, at any time if the Client or any of the associated User:
9.2.1. fails to pay the Fee by the due date specified in the billing terms;
9.2.2. violates any provision of these T&C;
9.2.3. uses Teamhood for purposes other than those intended, as outlined in these T&C, including for any illegal or unethical activities;
9.2.4. acts in a way that poses a security risk to Teamhood, other Clients, Users, or Eylean;
9.2.5. provides false, misleading, or inaccurate information during registration or use of the services;
9.2.6. engages in conduct that damages or discredits Eylean’s reputation, brand, or goodwill.
9.3. If Eylean decides to suspend or terminate the Client’s or User’s account on the Teamhood, Eylean will inform the Client by e-mail or via the Client’s account on the Teamhood.
9.4. To reactivate an account that has been cancelled or suspended on the Teamhood, the Client must submit a reinstatement request to Eylean. The decision to reactivate the account will be at Eylean’s discretion and communicated to the Client as either confirmed or denied.
9.5. All obligations arising between the Parties before the termination or deactivation of the Client’s account, whether mutual or otherwise, shall persist even after the deactivation of the account.
9.6. Upon termination or expiration of the Client’s account, Eylean will retain all data associated with the Client’s account for 30 (thirty) calendar days. During these 30 (thirty) days, the Client is solely responsible for exporting and retrieving any data from Teamhood, at their initiative and expense. After this period, all such data, including any data related to the Client and associated Users, will be permanently deleted and will no longer be recoverable.
10. PERSONAL DATA
10.1. The Client is solely responsible for ensuring that any personal data they or their Users process while using Teamhood is collected and handled lawfully and does not infringe the rights or legitimate interests of data subjects or third parties.
10.2. Eylean may act either as a data processor or a data controller depending on the nature of the personal data it processes in connection with the services provided via Teamhood:
10.2.1. When processing personal data on behalf of the Client (e.g., personal data submitted or uploaded by Users), Eylean acts as a data processor.
10.2.2. When processing data related to the administration, including support, of the Teamhood platform (e.g., account details, billing details, usage logs, service-related data, contact information, etc.), Eylean acts as a data controller.
10.3. Where Eylean acts as a data processor on behalf of the Client, the processing of personal data shall be governed by the Data Processing Addendum (Annex No. 1 to T&C), which is incorporated into these T&C by reference and forms an integral part of the T&C.
10.4. Where Eylean acts as a data controller, it shall process personal data in accordance with applicable data protection laws and its published Privacy Policy, available at www.teamhood.com.
11. EXCHANGE OF INFORMATION
11.1. Eylean shall send all notices and otherwise communicate using e-mail addresses or telephone numbers provided in the Client’s registration form or in any other way by which the Client may be reached.
11.2. Clients shall send all notices and inquiries and otherwise contact Eylean by e-mail:hello@teamhood.com.
11.3. The Parties agree that the presence of a copy of an e-mail or other notice addressed to the Client on Eylean server (database or other device storing the relevant information) is appropriate proof of sending any information.
12. AMENDMENT OF THE T&C
12.1. As Eylean is constantly developing and evolving Teamhood to ensure a more convenient use, Eylean has the right to unilaterally amend these T&C at any time.
12.2. Eylean will notify the Client of any changes to the T&C by posting them on the Website.
12.3. Changes to the T&C will take effect upon their publication on the Website. By continuing to use Teamhood, the Client acknowledges that he has read such changes and fully agrees with them.
12.4. The use of Teamhood before the amendment of the T&C shall be governed by T&C in force at that time.
13. FINAL PROVISIONS
13.1. The Law of the Republic of Lithuania shall apply to the T&C.
13.2. All disagreements between Eylean and the Clients regarding the implementation of these T&C shall be resolved through negotiations. If the Parties fail to resolve the dispute through negotiations within 30 (thirty) days from the initiation of such negotiations, such dispute shall be finally settled in the courts by the laws of the Republic of Lithuania, determining jurisdiction according to the location of Eylean’s registered office.
13.3. These T&C enter into force when the Client confirms their agreement and remain in effect throughout the duration of the relationship between the Client, any associated Users, and Eylean.